Global Technical Care

Service & Support

Comprehensive calibration, factory maintenance, and engineering training designed to maintain operational compliance and precision across global test laboratories.

Global Assistance

Dedicated technical support desk providing real-time technical troubleshooting and guidance for international engineers.

Accredited Calibration

Multi-tier NIST-traceable, Z540, and ISO/IEC 17025 certified calibration services ensuring measurement integrity.

Factory Hardware Repair

OEM certified repairs using genuine replacement components with expedited turnaround options available.

Software & System Training

Comprehensive engineering training on PowerPro, BatteryPro, and automated system operation for lab personnel.

Technical Excellence & Reliability

Precision Support Services for Industry Leaders

Chroma delivers world-class service architecture designed to minimize test lab downtime, maintain regulatory compliance, and optimize hardware lifecycle ROI for global electronics manufacturers.

Calibration Services

Maintain absolute measurement accuracy and audit compliance with Chroma accredited calibration solutions. Our calibration laboratories comply with global ISO and ANSI requirements to keep your power supplies, electronic loads, and safety testers operating at peak standard.

  • OEM Standard, ANSI/NCSL Z540, and ISO/IEC 17025 Accredited Calibration options
  • Free comprehensive pre-calibration & post-calibration data documentation
  • Full functional performance verified with adjustment included at no extra labor cost
  • Complete hardware external surface cleaning and internal dust vacuuming
  • Standard turnaround times under two business weeks with priority express service available

Factory Repair Services

Should your equipment require technical service, Chroma factory-trained service engineers provide prompt diagnosis and repair. We ensure your automated test equipment is quickly restored to original technical specifications with minimal disruption to your production schedule.

  • Factory-trained technicians utilizing specialized diagnostic instruments
  • 100% genuine OEM replacement parts for guaranteed hardware compatibility
  • Mandatory Engineering Change Orders (ECOs) and firmware updates applied automatically
  • Comprehensive full-power load and safety testing performed post-repair
  • Both return-to-factory repair and qualified on-site service engineer field support

Technical & Application Training

Empower your engineering team with in-depth software and hardware operational knowledge. Our specialized application courses help engineers streamline test sequencing, automate data logging, and maximize system productivity.

  • Structured courses covering PowerPro, BatteryPro, CaptivATE, and SoftPanel suites
  • Available through interactive online web sessions, at Chroma training centers, or on-site
  • Hands-on system operation training directly led by senior application engineers
  • Complete course reference literature and software execution templates provided

Extended Warranties & SLAs

Protect your capital equipment investment against unforeseen operational costs. Customized extended warranty programs and Service Level Agreements (SLAs) offer long-term price predictability and priority technical response.

  • Full coverage against component failure beyond standard product warranty periods
  • Priority allocation of service spare parts to minimize procurement delays
  • Flexible program options combining scheduled annual calibration with extended coverage
  • Fixed annual maintenance budgeting eliminates unexpected repair expenses
Why Overseas Buyers Trust Chroma

Global Engineering Standards & Uncompromising Quality

With over four decades of technical leadership in power electronics testing, Chroma Systems Solutions provides global enterprise clients with reliable, verifiable, and standardized technical care across multiple international manufacturing hubs.

ISO/IEC 17025 Certified

Internationally recognized laboratory competence ensuring global acceptance of calibration certificates.

NIST Traceability

All reference standards are strictly traceable to National Institutes of Standards and Technology.

40+ Years Expertise

Deep domain knowledge in EV, Battery, Aerospace, AI Server, and Renewable Energy validation.

Global Support Hubs

Direct service facilities and certified regional partners across North America, Europe, and Asia-Pacific.

Chroma Service and Accessory Support

Require Detailed Technical Specifications & Service Plans?

Download our complete technical catalog to explore comprehensive instrument specifications, automated test software features, and global support service offerings tailored for international procurement leads.

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