Warranty & Refund Policy

Manufacturers, suppliers, or publishers, other than yolanesspower.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out. If you want to cancel the order, please contact us at support@yolanesspower.com first, and write the subject of the email: {YOUR ORDER NUMBER} Cancel Order

Returns

You may return the products 30 days after you received it. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number. returns may be rejected if items do not meet the above requirements. If you want to return the product, please pick up the package first. Then contact our customer service email: Support@yolanesspower.com to obtain a return label; we do not accept return packages without a return label. Please note that a double return shipping fee may be deducted from the final return if you directly reject the products.

Please return the products within 7 days after we issue you a return label. otherwise, the label will expire, and we will not issue a refund. If you cannot return within 7 days, please contact customer service in advance.

Notes
*Custom-order or personalized items do not have a right to return & refund.
*For orders more than 30 days, if it is not a product quality issue, we do not accept the return refund requested by the customer.
*If it is not a product quality issue within 30 days; we'll charge the 5% handling fee (including transaction fee) + shipping cost.
*For quality issues within 30 days, we will give you a full refund or one-time free replacement after receiving the goods.
*For quality issues of more than 30 days, apply to the warranty policy.
*For orders outside the continental U.S., Yolaness refunds the cost of the product itself
*For international orders, Yolaness is not responsible for any shipping charges.

Refunds

Once your return is received and inspected, we will email you a notification of receipt within 3 business days. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@yolanesspower.com.

If you have any questions, please feel free to contact us at support@yolanesspower.com.

Warranty

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.